ReplyBeyond

Manage WhatsApp, Instagram and Messenger conversations in one shared team inbox.

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About

ReplyBeyond is a multi channel messaging platform for WhatsApp, Instagram DMs and Facebook Messenger. Teams can manage customer conversations in a shared inbox, claim and assign chats, transfer conversations between agents, and use internal notes, labels, priorities and conversation status. The platform also supports contact lists and tags, WhatsApp template campaigns, workflow automation and reports. Agents can use reply suggestions, draft rewriting and conversation summaries after connecting a supported AI provider with their own credentials.

Features

Shared inbox for WhatsApp, Instagram DMs and Facebook Messenger
Claim, assign and transfer chats between agents
Internal notes, labels, priorities and conversation status
Contacts, reusable lists and tags
WhatsApp template campaigns and follow-up workflows
Agent-reviewed AI reply assistance with a connected provider
Conversation and agent performance reports

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